· An investment of more than 3 million euros to expand customer service at the central warehouse in Formigine and at international branches
· Customer service generates record turnover of more than 52 million euros in 2016
· With this new business unit the Group confirms its leading position in terms of services 4.0 and increasingly effective and efficient after-sales support
Formigine, 19 December 2016 – SITI B&T Group, a manufacturer of complete plants for the world ceramic industry listed on the AIM Italia stock market (Ticker: SITI), announces the launch of the B&T NOSTOP operating unit which will boost the Group’s after market service in target markets and provide an increasingly efficient response to customers’ needs. An investment of more than 3 million euros will consolidate after-sales service at the central warehouse in Formigine and at international branches.
2016年12月19日，福尔米吉内总部 – 西蒂贝恩特团体是在乎大利AIM本钱市场上市的天下抢先的陶瓷整线设备制作商（股票代码：SITI），于当日颁布发表建立B&T NOSTOP部分，以增进环球首要市场的售后办事品质和供给加倍高效的客户需要反应。团体投资跨越3百万欧元稳固总部中心堆栈和环球分支机构的售后办事体系。
Investments in Research and Development and customer service have therefore remained key growth factors for SITI B&T Group, which expects to close 2016 with a record customer service turnover of more than 52 million euros (11% up on 2015). This is the best result ever for the Group, which is on course to report a consolidated 2016 turnover of 187 million euros.
Fabio Tarozzi, CEO of SITI B&T Group, commented: “We are very pleased with the 2016 performance. The results in the customer service segment confirm that efficiency and innovation are the keys to competing successfully in the global market. Based on these considerations, we have designed increasingly comprehensive and customised products and services 4.0 to fully meet the needs of the ceramic sector and take up the challenge of the fourth industrial revolution.”
A new original parts warehouse has been set up in Formigine to enable the Group to provide an even faster and more efficient spare parts service. The 2,000 square metre warehouse uses new goods management software along with the latest vertical storage technologies to reduce supply lead times and shorten line stoppages at customers’ factories. B&T NOSTOP focuses on technical support and customer service. It has a dedicated purchasing department and handles all logistics operations.
团体在总部地点地（福尔米吉内）设立了一个新的原配件堆栈，能供给更快更高效的零备件办事。 堆栈占地2,000平方米具有全新的货色办理软件和最新的垂直存储手艺，以延长供给周期和客户工场的停机时候。 B＆T NOSTOP专一于手艺撑持和客户办事， 并设有一个专职的推销部分，同时处置一切的物流停业。
SITI-B&T Group 西蒂贝恩特团体简介
SITI-B&T Group, listed on the AIM Italia stock market since March 2016, is a manufacturer of complete plants for the world ceramic industry with a strong presence in all global markets. It delivers outstanding technological solutions and innovative services with a special focus on energy efficiency and production cost reduction.
It offers customers a complete personalised service including technical assistance with installation, maintenance and modernisation of production lines.
SITI-B&T Group operates through the following business units: Tile (complete plants for tile production), Projecta Engineering and Digital Design (digital decorating machines and digital graphic design projects), Ancora (surface finishing systems for ceramic products) and B&T White (complete plants for sanitaryware). The Group currently has a turnover of around 180 million euros and an export share of more than 80 percent.西蒂贝恩特团体按以下部分供给专业的陶瓷手艺：Tile（瓷砖出产整线设备），（数码装潢设备和数码图案设想计划），（卫生洁具整线设备）和Ancora （陶瓷窑后加工体系）。团体本年停业额约为1.8亿欧元而此中跨越80%是出口支出。